These Terms of Service ("Terms") govern your use of Hostberg, a property management system for serviced apartments, villas, and boutique stays ("Service"), operated by Hostberg ("we," "us," "our"). By creating an account or otherwise using the Service, you ("you," "operator," the "Customer") agree to these Terms.
1. What Hostberg is
Hostberg is a booking, front-desk, housekeeping, and payments-tracking tool for operators of small-to-mid-sized hospitality properties. It is provided as a hosted, multi-tenant SaaS product accessed over the internet — there is no self-hosted or on-premise version. Hostberg is not a booking channel, a payment processor, or a travel agency: it does not itself take bookings from the public, move money, or hold funds on your behalf. Booking and guest data you enter is yours, and the payments you record in Hostberg are a record of transactions that happen outside the Service, not transactions Hostberg processes.
2. Accounts and your responsibilities
You are responsible for:
- The accuracy of the property, room, booking, guest, and payment information you enter or import.
- Keeping your account credentials confidential, and for all activity that happens under your account or any staff account you create.
- Ensuring you have the right to store the guest data you enter — Hostberg is a tool you use to run your own guest relationships; you remain the party responsible for those relationships and for complying with laws that apply to you as an operator (consumer protection, local hospitality regulation, tax, and data-protection law in your jurisdiction).
- Any team members or staff accounts you invite to your organization, and the permissions you grant them.
3. Payment terms
Hostberg is sold as a one-time purchase, not a subscription — there is no recurring billing cycle. Payment is arranged manually: after signup, we contact you directly to agree a price, and payment happens through a payment link or direct transfer arranged outside the Service. See our Refund Policy for how payment finality works. We may introduce a different pricing model in the future, at which point these Terms will be updated and you will be notified before it applies to your account.
4. Access and termination
Because Hostberg is a one-time purchase rather than a subscription, there is no recurring cancellation to make — access isn't tied to an ongoing payment you can stop. We may suspend or terminate your access to the Service if you materially violate these Terms (for example, misuse of the Service, unlawful use of guest data, or abuse of other operators' access) or if required by law. We will make reasonable efforts to give notice and a chance to remedy the issue before suspending access, except where immediate suspension is necessary to protect the Service or other users. You may request export of your data, and closure of your account, at any time by contacting us.
5. Data ownership
You own the property, booking, guest, and payment data you enter into Hostberg. We do not sell it, and we do not use it to train any AI or machine-learning model. We act as a processor of that data on your behalf, to provide the Service to you — see our Privacy Policy for how it is stored and handled. You may request an export of your data at any time.
6. Service availability
Hostberg is provided on an early-access, best-effort basis. We do not currently guarantee a specific uptime commitment or service-level agreement. We will make reasonable efforts to notify you of planned maintenance or known outages that affect your ability to use the Service.
7. Limitation of liability and governing law
The Service is provided "as is," without warranties of any kind, express or implied. To the maximum extent permitted by law, Hostberg and its operator will not be liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost bookings, lost revenue, or data loss, except where caused by our gross negligence or willful misconduct. Nothing in these Terms limits liability that cannot be limited under applicable law.
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Telangana, India.
8. Changes to these Terms
We may update these Terms as the Service evolves — particularly as automated billing, guest-facing features, or new integrations are introduced. We will update the "Last updated" date above when we do, and where a change is material we will make a reasonable effort to notify active operators directly.
9. Contact
Questions about these Terms can be sent to fcbjahan@gmail.com.